Website's Conditions of Use - Privacy Policy

The use of the application and services offered by, subject to Terms and Conditions that apply to all detention orders. Renting a car by, each user agrees to the Terms and Conditions. may change the terms from time to time and you, the renter, are advised to check the web site to consider any changes to the terms which apply to you. acts as intermediate. Your hire of every vehicle is subject to the terms and conditions of vehicle hire, which are imposed by the car hire company and to the corresponding laws of the country and/or state that the rental takes place in. Individual restrictions may also apply to your vehicle hire.

Security Policy

All personal information and credit card's information collected by our websites goes through a secure server using 128-bit encryption to protect your information, your browser will indicate that you are using a secure server, by displaying a padlock icon at the bottom of your browser window.Then the padlock will display in the locked position, to indicate that you are using a secure server. This security feature is only turned on for web pages where you can view, or enter personal or payment information.

Credit Card

The customer's credit card data are "Encoded" and are stored in a database on the Application servers and the Database servers; these are un-encoded when a booking is displayed by the reservation system. Only the IT staff have access to the database, and even if loss or compromise of the database occurs, the credit card numbers are still encoded.The only other area where credit card data is stored is the Server logs on the Application servers, we keep 31 days of Logs, every day old older than 3 days are compressed into a separate password protected file, the leaves only the last 3 days of logs that are stored and these are not compressed or password protected.

Personal Data

Customers’ name and address, booking details and email address are stored in the database on the Application servers and the Database servers. The data is never shared, used by, or sold to anyone outside without consent. Customers name and email addresses are used by the Sales and Marketing department to send promotional emails, quote chases email and special offer e-mail to the client.

General Terms and Conditions


Your booking on this web site is conditional on you, the renter, accepting our terms. If you, the renter, do not agree with any part of them you must not proceed with your booking. By confirming that you wish to book a vehicle through this web site you, the renter, indicate that you have read, understood and accept the relevant terms.

Upon completion of the relevant fields on the booking form, that is made through the application, the user gives explicit mandate to to broker providing travel services, by the supplier or any other service. The detention order is binding on the user in each case.

If short-term changes from the car hire service provider selected by the user, e.g. change of car type, will try to contact the customer via telephone or email and inform him about it, with the condition that has received timely information from the supply side. The user is responsible for compliance with the conditions set by each supplier. The user is informed of these conditions by the provider during the booking proccess. Should the user violate the Terms of Use, has the right to reject orders for the detention.


All rates include 23% Value Added Tax.
For changes in prices and booking fees for cancellation of the car hire provider, has no responsibility. The remuneration of as mediator, is included in the total price of the service.


In order to rent your holiday car through the application, it is possible to pay by credit card only. Before the settlement, is not required to send any confirmation document to the customer. may ask the user to produce any evidence regarding his residence address or a copy of his credit card or bank account deposit, before the final step of the booking process.

Payment Method (Driver must have one of the following credit cards when collecting vehicle)

- Each booking can be paid for by either credit card or debit card. Car rental agents require a credit card in the driver's name to be presented at the rental desk. This is because a deposit is required which is held on the credit card until the vehicle is returned. In some countries you may be required to present two credit cards when renting higher vehicle groups.

- Always ensure that the card has sufficient credit available at the time of rental. The amount authorized is generally the insurance excess and the fuel deposit, but it varies depending upon the size of the vehicle, the age of the driver, the car rental agent, rental duration and pick up location.

- In the event that you fail to present a valid credit card or lack of sufficient funds available on the credit card, car rental agent may refuse to release the vehicle. In these instances, no funds paid will be reimbursed.

Confirmation of booking

After successful completion if each booking through the website of, the customer will receive confirmation of his car rental, through e - mail.

Car Types

CarTrawler searches from over 550 suppliers. The vehicle displayed and models listed are the most common vehicles used by our car rental partners. We cannot guarantee the make or model of the rental vehicle will be the same as the vehicle displayed on our website.

Fuel Policy

- Pick up full, return full.
- Your vehicle will be supplied with a full tank of fuel and must be returned full. Missing fuel will be charged on your return. (Suppliers fuel policies change from time to time, please confirm at rental counter)
- Fuel charges are payable at the rental desk unless otherwise stated in the top section of rate details.


Your voucher must be produced on arrival at the rental desk. Failure to present your voucher, means we cannot be held responsible for any additional charges. No refunds will be issued unless Agent received voucher from Renter.

Please note: We are not responsible for overcharges on rentals where the voucher was not presented to the local agent on collection of the vehicle
Conditions of Optional Extras

Please note the price of optional extras is subject to change without notice.The optional extras are subject to availability.

Cancellation Policy

If the booking is cancelled within 7 days of the car rental booking date and at least 48 hours before pick up time, all funds will be reimbursed.If the booking is cancelled outside 7 days of the car rental booking date and at least 48 hours before the pick up time, all funds except a cancellation fee of EUR 25.00 and the card processing fee (where applicable), will be reimbursed.If the booking is cancelled less than 48 hours before the pick up time, no funds will be reimbursed.